Digital channels, analytics, AI, and automation are key technologies companies can leverage to drive positive business outcomes, but they’re only accessible in the cloud. When it comes to innovation to support these new work models, many businesses understand that they would benefit from new capabilities delivered via the cloud. To remain productive, they must have better tools. They might be hybrid (opens in new tab) across office (opens in new tab) and home office, and they definitely need the option of working on the move, transferring calls or video meetings between devices. In this new world, workers must be mobile. There is a need to be able to work from anywhere because customers (opens in new tab) and clients are everywhere - on every device, and potentially making contact via any channel.
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